Question 1

What AI automation services does Agenticsis offer?

Accepted Answer

We offer three levels of AI services: (1) Simple Automations - email sorting, CRM updates, invoice parsing, social media scheduling, and appointment booking. (2) AI Agents & Workflows - customer support bots, lead qualification agents, content research engines, CV screening agents, and internal knowledge assistants. (3) Agentic Systems - multi-department coordination, human-in-the-loop escalation systems, custom LLM integrations, and real-time monitoring with autonomous response.

Question 2

Can I get an AI chatbot that answers customer questions automatically?

Accepted Answer

Yes. We build customer support AI agents that read your documentation, FAQs, and product information - then answer customer questions accurately, 24/7. When a query is outside the agent's scope, it escalates to a human with full context. Clients typically see 50-70% of routine queries handled automatically within the first month.

Question 3

What is workflow automation and how can it help my business?

Accepted Answer

Workflow automation means replacing manual, repetitive steps with software that does them automatically. Examples: when a new lead fills out a form, the automation adds them to your CRM, sends a welcome email, and notifies your sales team - all without anyone touching a keyboard. At Agenticsis, we build automations using the tools you already have, and connect them to AI where context and decisions are needed.

Question 4

Can AI agents integrate with HubSpot, Salesforce, or other CRMs?

Accepted Answer

Yes. We integrate AI agents directly with HubSpot, Salesforce, Pipedrive, Notion, Slack, Gmail, WhatsApp Business, Zendesk, and most European business software. Your AI agents read from and write to your existing systems - so your data stays where it already lives, and your team does not have to change how they work.

Question 5

What is the difference between a chatbot and an AI agent?

Accepted Answer

A chatbot follows a fixed script - it can answer pre-set questions but cannot handle anything outside its decision tree. An AI agent reads context, reasons about what to do, and takes action: it can search your knowledge base, update records, send emails, escalate to a human, or coordinate with other systems. Agents are far more capable than traditional chatbots and can handle the grey areas that scripts cannot.

Question 6

Do you offer AI automation for small businesses in Switzerland?

Accepted Answer

Yes. Many of our clients are small businesses and solo operators - not large enterprises. We start with what is most impactful for your size: a simple automation that saves your team 5-10 hours per week, or a customer support agent that handles routine inquiries overnight. You do not need a large budget or a technical team to start. All deployments are GDPR and Swiss FADP compliant.

Service	Business Function	What It Does
Email Sorting & Prioritization	Team Productivity	Automatically flags urgent messages, routes requests to the right person, and keeps your inbox manageable - without you touching it.
CRM Data Entry & Contact Updates	Sales & Marketing	Pulls contact details from emails, forms, and calls and keeps your CRM current without manual input.
Invoice & Receipt Parsing	Finance & Admin	Reads invoices, extracts key fields, and files them in the right place - eliminating manual data entry and copy-paste errors.
Social Media Scheduling	Marketing	Queues and publishes posts across platforms at optimal times. Some setups also suggest content based on your audience data.
Appointment & Meeting Scheduling	Operations	Handles booking requests automatically - checking availability, sending confirmations, and managing rescheduling without back-and-forth.
HR Onboarding Checklists & Alerts	Human Resources	Triggers onboarding tasks automatically when a new hire is added, tracks completion, and sends reminders to the right people.

Service	Business Function	What It Does
Customer Support Agent	Customer Service	Reads your documentation and answers customer questions accurately, 24/7. Escalates to a human when the query is outside its scope.
Lead Qualification & Follow-Up Agent	Sales	Qualifies inbound leads based on your criteria, sends personalised follow-ups, and notifies your team when a lead is ready to talk.
Content Research & Writing Engine	Marketing	Researches topics, drafts long-form articles, and prepares social variants - on autopilot, in your brand voice.
CV Screening & Hiring Pipeline Agent	Human Resources	Reads applications, ranks candidates against your requirements, and messages the best fits - compressing a week of HR work into hours.
Internal Knowledge Assistant	Operations	Answers your team's questions using your internal documents, wikis, and policies - so the same question doesn't get asked 50 times.

Service	Business Function	What It Does
Multi-Department Coordination	Enterprise	Sales → delivery → billing → support: agents that hand off tasks between departments, track status, and alert humans only when needed.
Human-in-the-Loop Escalation	Operations & Compliance	Autonomous agents that handle routine decisions and route exceptions to the right person with full context - no more guesswork.
Custom LLM Integrations	Any Sector	AI trained or fine-tuned on your specific business knowledge, terminology, and processes - for decisions that require deep domain understanding.
Real-Time Monitoring & Response	IT & Operations	Watches your systems, detects anomalies, and triggers corrective actions automatically - before a small issue becomes a big problem.

AI for Every Stage of Your Business

Simple Automations

AI Agents & Workflows

Agentic Systems

What Every Engagement Includes

Not sure which level is right for you?